ADS Stove Spares deliver most goods usually within 1-2 working days of receiving the order, by courier, signed for, to either your home address or an alternative delivery address of your choice. Orders for shaped glass from your own template or custom made glass and fire bricks will usually also be delivered within 2 working days, but are excluded from our Returns Policy because they cannot be re-sold.
We will only deliver to England, Wales and Scottish Lowland addresses for the sum of £7.50 including VAT. We can also deliver to the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man, and Northern Ireland for the sum of £16.50 including VAT. Please see our Delivery Information page for further details. For all other destinations please call us.
An invoice will be emailed to your designated email address and you can track your order on the DPD delivery site.
Please provide your telephone number when ordering. This is only used for queries by us, or if our delivery company need to contact you with regard to your delivery.
Credit or debit card details are never stored, nor do we share customer details with any 3rd parties. For a full copy of our GDPR (General Data Protection Regulation) please email us.
Here at ADS Stove Spares we have very few returns, but when we do we offer a 30-day money back policy excluding postage, (template and custom made glass cannot be returned). Please email us to confirm your return, before sending the new unused goods in the original packaging back to our factory address, and we will refund your money to you within 3 working days of receiving the item(s). Please gain a proof of postage for all returns to safeguard yourself. Postage will only be refunded if the goods are either faulty or we have sent the wrong goods to you.
Please Contact Us or telephone us if you require any help or advice.
ADS Stove Spares & Repairs
VAT No. GB 917 2393 18
Tel: 01664 820269
When you order with us you agree to our terms and conditions which are detailed below:-
Once you receive your order we ask that you check it and let us know if anything is damaged as soon as possible.
If something faulty has been sent to you or you receive incorrect goods, we will ask you to return the goods to us for inspection and we will of course refund the postage to you under these circumstances. Please let us know within 3 working days of receiving the goods. Replacement goods will be sent to you as soon as we receive your package.
If you have ordered incorrect goods you can return these to us within 30 days, (please see our Returns Policy), for a full refund excluding the courier charge.
We are not liable for any costs incurred by you or any loss of earnings. i.e. if a delivery of goods is delayed and you have to re-book an installer. We are not liable for any extra charges that the installer may charge you or any loss of earnings as a result of you taking time off work to accept a delivery, even if it is late.
All prices shown on our website include VAT at the prevailing rate. Although we make every effort to keep our price information up to date mistakes are possible, although a rarity. Where a price has been incorrectly shown we will let you know as soon as possible. You will be entitled to cancel the order if you find that the price is higher than you originally expected and a full refund will be given.
Our products are described to the best of our ability on our website and give as much useful information and instruction about them as possible. We try to keep our information up to date however details can change. Pictures of products on our website are designed to give you an idea of what the product looks like but you might find that the product looks slightly different in your home. The content of the pages on our website is for your general information and use only and is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. Information on this website is used entirely at your own risk, for which we will not be liable.
This website is owned by or licensed to us. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document, or use the content without our written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.