Delivery Information

Delivery Charges

All UK Mainland orders are dispatched using the DPD Next Working Day Delivery Service.

You should in most cases, receive your order the following working day once the goods have been dispatched from our warehouse.

PLEASE NOTE that this service is not a guaranteed next day service as couriers can experience unforeseen delays which are out of our control. During busy periods, such as Christmas, deliveries can take 2-4 working days so please bear with us.

All other areas are sent through to DPD on their 2–3 Day Delivery Service. (4-5 days during the Christmas period). Please check the table below to see if your postcode falls within these areas.

We do not dispatch orders on Saturdays, Sundays, Public Holidays or Bank Holidays. We also close over the Christmas period and we will communicate these dates on our website leading up to this time.

To help you manage your delivery DPD we will send text updates and emails for your parcels if you have given this information at the checkout. 

Location Postcodes Delivery Timescale Delivery Charge
UK Mainland
UK Mainland
Next Day
£6.25 + VAT***
Northern Ireland
All Areas
2-3 Days
£13.75 + VAT
Other Postage Areas
AB36-38 & AB55-56, FK17-21, IV1-39, IV52-54 & IV63, KW1-14, PA21-40, PH19-26, PH30-41 & PH49-50
2-3 Days
£13.75 + VAT
Scottish Islands
HS1-9, IV40-51 & IV55-56, KA27-28, KW15-17, PA41-49 & PA60-78, PH42-44, ZE1-3
2-3 Days
£13.75 + VAT
Scilly Isles, Isle of Man, Guernsey & Jersey
2-3 Days
£17.50 + VAT

*** Orders over £100 gross to these addresses are delivered by DPD Courier FREE OF CHARGE

Please note that the price of our courier charges are set by DPD and we have no control over which postcode falls into which cost zone

Special Offer

Orders over £100 to UK Mainland addresses will be delivered free of charge.
If you live outside of these delivery areas please telephone us on 01664 820269 to discuss your requirements.

Large Glass/Fire Bricks Orders

Orders of 600mm or over may arrive packaged on a wooden pallet and may incur an extra delivery charge. This will also take an extra few days to arrive at your delivery address.
Please check the glass before signing for it, as claims cannot be made for broken glass with the courier, when signed for unseen.

Please telephone us on 01664 820269 before committing to purchase these larger items. 

Ordering Advice & Packaging

When ordering from us you will note that we supply detailed measurements of all our products.  This is to help you to check our sizes against your existing product and measurements to avoid errors in ordering and unnecessary stress and time in finding that you have ordered an incorrect product and need to return or exchange it.  Our advice would always be to measure your glass or fire bricks to ensure that you are ordering the correct product. Many stove manufacturers change their models and sizes over a period of time and you can easily choose the wrong model.  If in doubt please ring us and speak with our friendly knowledgable staff.

Our packaging has been specially designed for its fragile contents, yet it is tough and secure. If you have any problems with your delivered goods please contact us.

Clips & Hinge Pins

Our website is set up for multiple orders, but if you choose to buy only clips with free screws and/or hinge pins you will find that purchasing on our website automatically charges you a courier charge of £7.50 for UK Mainland and £16.50 for Highland and Islands. Therefore if you only require clips and screws please telephone us on 01664 820269. We will then take your order and payment over the telephone charging you £3.50 for first class Royal Mail postage and packaging.