New, unused goods can be returned to us within 30 days of the purchase date for any reason. Glass and fire bricks cut to your specific sizes are exempt from our refunds policy as they cannot be re-sold. Please see Exemptions below for full details.
Please return your goods to our factory address in the original packaging where possible, please include your name and order number to assist us to process your refund promptly.
All UK refunds will be processed within 3 working days of the receipt of the goods. Refunds for goods from outside the UK may take a little longer to reach your bank account.
If you return an item without enclosing your name and order number, there may be a delay in processing your refund during busy periods.
The product is your responsibility until it reaches us, therefore for your own protection we recommend that you obtain a proof of posting when using a returns service and also one that insures you for the value of the goods, should they be damaged in transit.
Carriage charges (where applicable) are non-refundable, unless the goods have been supplied incorrectly by us, or the goods are damaged on arrival at your delivery address. Please advise us immediately if this is the case and supply photographic evidence of the damaged item(s). Used goods are not accepted under our Returns Policy.
Please telephone or email us with full details of your requirements and we will be happy to assist you.
Glass and Fire Bricks Cut to Size are exempt from our Returns and Exchange Policy as these cannot be re-sold.
On the rare occasion where we have supplied the goods incorrectly, a full refund, or exchange will be provided at our cost including return postage where applicable.
If you require any assistance, or have any questions regarding our returns policy please contact us on 01664 820269 for friendly helpful advice.,