We deliver the majority of goods within 1-2 working days of receiving your order (excluding Bank Holidays). We deliver by courier direct to your home or an alternative delivery address if you prefer.
Orders for glass and fire bricks cut to customer’s own sizes are delivered within 1-2 working days of placing the order, however these orders are excluded from our Returns Policy as they are specific to your needs.
We deliver to England, Wales and Scottish Lowland addresses for the sum of £6.98.
We also deliver to the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man and Northern Ireland for the sum of £16.50. Please see our map for guidance below. Orders to these post codes may take a little longer to deliver during busy times.
SPECIAL OFFER – ORDERS OVER £60 TO UK MAINLAND ADDRESSES WILL BE DELIVERED FREE OF CHARGE
If you live outside these delivery areas please telephone us on 01664 820269 to discuss your requirements.
During our busy times (October to March) customer’s may experience a slight delay in the above delivery times, although we do try to avoid this happening where possible.
Large glass orders
Glass orders of 600mm or over will arrive packaged on a wooden pallet at a charge of £16.50.
Please check the glass before signing for it, as claims cannot be made for broken glass with the courier, when signed for unseen.
Our packaging has been specially designed for its fragile contents, yet it is tough and secure. If you have any problems with your delivered goods please do not hesitate to contact us.
Clips and Hinge Pins
Our website is set up for multiple orders, but if you choose to buy only clips with free screws and/or hinge pins you will find that purchasing on our website automatically charges you a courier charge of £6.98 for UK Mainland and £16.50 for Highland and Islands. Therefore if you only require clips and screws please telephone us on 01664 820269. We will then take your order and payment over the telephone charging you £2.98 for first class Royal Mail postage and packaging.