We deliver the majority of goods within 1-2 working days of receiving your order (excluding Bank Holidays). We deliver by courier direct to your home or an alternative delivery address if you prefer.
Orders for glass and fire bricks cut to customer’s own sizes are delivered within 1-2 working days of placing the order, however these orders are excluded from our Returns Policy as they are specific to your needs.
NEW YEAR DELIVERIES
Our factory re-opens on Thursday 2nd January 2020. You may still order through our website, and these orders will be held and passed to our courier on the 2nd, in most cases for delivery on the 3rd January 2020, but please allow a little extra time during this busy period, to allow our factory to catch up with the orders received during the Christmas and New Year period.
We deliver to England, Wales and Scottish Lowland addresses for the sum of £6.98.
We also deliver to the Scottish Highlands and Islands, the Isle of Wight, the Isle of Man and Northern Ireland for the sum of £16.50. Please see our map for guidance below. Orders to these post codes may take a little longer to deliver during busy times.
SPECIAL OFFER – ORDERS OVER £60 TO UK MAINLAND ADDRESSES WILL BE DELIVERED FREE OF CHARGE
If you live outside these delivery areas please telephone us on 01664 820269 to discuss your requirements.
During our busy times (October to March) customer’s may experience a slight delay in the above delivery times, although we do try to avoid this happening where possible.
Large glass orders
Glass orders of 600mm or over will arrive packaged on a wooden pallet at a charge of £16.50.
Please check the glass before signing for it, as claims cannot be made for broken glass with the courier, when signed for unseen.
Our packaging has been specially designed for its fragile contents, yet it is tough and secure. If you have any problems with your delivered goods please do not hesitate to contact us.